Our Team
Jonathan Amerison
Service Coordinator
Email: Jonathan.Amerison@we-are-it.com
Areas of expertise: Customer Service, Coordination & Scheduling of service tickets, & Service Reports.
Contact Jonathan for: Opening new service request and scheduling of services.
Jonathan has over five years of help desk/customer service experience. He comes from GARMIN International where he served as one of their Help Desk Specialists for over two years. He joined the We Are IT family in January 2010. Jonathan graduated from Lincoln University (MO) in May, 2005, with a degree in Broadcast Communications. What he likes most about his job is that he gets to constantly interact with people that do various jobs and help make their day and their business better. To learn more about Jonathan click here.
Kent Bowling
IT Solution Specialist II
Email: Kent.Bowling@we-are-it.com
Areas of expertise: Network administration, planning, implementation and technical support. Server operating systems: Windows NT 4.0, 2000, 2003 and 2008; installation, configuration and technical support of router hardware; installation and termination of network cabling.
Contact Kent for: Service Issues.
Kent has worked in the Information Technology industry for 13 years. At We Are IT, he is involved in the planning, implementation, and ongoing technical support of IT systems for small and medium sized businesses in the Kansas City area. Before joining We Are IT, he served as Kansas City Regional IT Coordinator for National American University. Kent is a graduate of National American University and holds a B.S. in Information Technology with emphasis in Network Management. To learn more about Kent click here.
Dawn Coffey
Executive Assistant
Email: Dawn.Coffey@we-are-it.com
Contact Dawn for: Accounting Questions and Human Resource Questions.
Dawn has over 26 years of business administrative experience and currently serves as Executive Assistant. Dawn is a graduate of Taylor Business Institute in New Jersey. Her career began in Washington, D.C. at Price Waterhouse, followed by many years as assistant to the president of the international company, Bel-Ray Company, Inc. Dawn joined the We Are IT team in 2001. One of the things that Dawn enjoys about working at We Are IT is the diversity.
Tom Criner
IT Solution Specialist
Email: Tom.Criner@we-are-it.com
Areas of expertise: Microsoft Windows Server 2003, Microsoft Windows XP, MCSA and Network+.
Contact Tom for: Service Desk Calls, Log Me In & Anti-Virus Questions.
Tom is a seasoned IT professional with 10 years of hands on computer hardware and software experience. Prior to joining the We Are IT team in February 2011, he was a Network Support Administrator and a Network Support Technician with the Jackson County Missouri IT Department. Tom received his Associates Degree in Network Administration from Sanford Brown College in 1999. One of the things that he enjoys the most about his job is the team building that takes place during weekly morning staff meetings. To learn more about Tom click here.
Brandon DeBruce
IT Solution Specialist
Email: Brandon.DeBruce@we-are-it.com
Areas of Expertise: Windows Server 2008 - planning, deploying, configuring and maintaining AD infrastructure, environment and objects. Windows 7 client support and domain integration. DHCP, WINS, RRAS, IPSEC, TCP/IP, Computer Troubleshooting, Cabling, basics in Cisco IOS 12.4, network tools including Wireshark, SDM. and network cabling. Macintosh networking with TCP/IP, Appletalk, and Bonjour. Mac OS 10.5 server setup and support. MCTS, MCITP, CCENT, A+, and Security+.
Contact Brandon for: MAC Questions & Service issues.
Brandon has over 8 years IT experience, with the majority of his experience spent working with MAC computers. Prior to joining the We Are IT team he worked at Tangent Press, where he was a Prepress/Network Administrator. He takes great pride in his work and enjoys learning new trends in the IT world. He has completed several training courses through the Centriq Training program. To learn more about Brandon click here.
Devin Heese
Service Manager
Email: Devin.Heese@we-are-it.com
Areas of expertise: Computer network design and troubleshooting, Local & Wide Area Networks, Terminal Server/Citrix, Firewall/Router support, Microsoft Windows Server & Small Business Server, SharePoint, MS Exchange Server, Spam Filtering, Business Continuity & Disaster Recovery, Project & Personnel Management.
Contact Devin for: Service issues and/or Service Escalations.
Devin has over 23 years of IT experience and currently serves as the Service Manager for We Are IT, Inc. Devin retired from the U.S. Army in 1998. Prior to joining the State Department in 1999, Devin spent two years managing a helpdesk call center for Sprint. To learn more about Devin click here.
Additional Languages: Spanish
Shanese Shields
Sales & Marketing Associate
Email: Shanese.Shields@we-are-it.com
Areas of Expertise: Marketing Plans, Web Site Development, Business Development, Training, Creative Development, Event Planning, Marketing Communications, Marketing Research, Customer & Sales Support, Sales Promotions, and Strategic Planning.
Contact Shanese for: Sales & Marketing Inquiries and/or Questions.
Shanese has over 8 years of sales and marketing experience. She joined the We Are IT family in April 2011. She is new to the Information Technology field, but is very excited to learn a new field and is excited about the opportunities to bring in new customers and help service existing ones. She received her BA degree in English/Technical Communications in 2003 from Missouri Western State University, and her MA degree in Marketing in 2007 from Webster University. To learn more about Shanese click here.
David Williams
IT Solution Specialist II
Email: David.Williams@we-are-it.com
Areas of expertise: Network administration, planning, implementation and technical support, Microsoft Windows Server 2003, Microsoft Windows Server 2008 R1 & R2, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Network Security Appliances, MCSA, MCTS, CSSA.
Contact David for: Total Gateway, Spyware, Malware Questions & Service issues.
David has over 8 years of experience in the Information Technology field. He obtained his Associates of Applied Science degree specializing in Information Technology from Johnson County Community College. He enjoys working with the wide range of customers and taking on new and challenging tasks. David is constantly learning new techniques and obtaining additional knowledge to increase his overall skills. To learn more about David click here.
Ed Van Buskirk
President
Email: Ed@we-are-it.com
Areas of expertise: Project management, Product development, Staff management, Sales, Customer Relations, Strategic Planning.
Contact Ed for: Sales Inquiries/Questions and Special Service issues that need immediate attention.
Ed's corporate experience includes software engineering with Burroughs Corporation, consulting services with Digital Equipment Corporation, and manager of Sprint's World Headquarters Data Center. In 1996, Ed left the corporate world and founded We Are IT which provides proactive IT infrastructure management for small and medium size businesses. Ed is a native of Kansas City and graduated from Rockhurst University in 1983 with a Bachelor's Degree in Computer Science. To learn more about Ed click here.
