Welcome to Remote RX We have implemented Remote RX to reduce the time to resolve your support needs thereby keeping your costs as low as possible. This option is available for Vigilant IT Assurance clients who would like to connect to their own system(s) remotely.   Option 1 - I am remotely connecting to my computer system   NOTE: Instructions for the use of this option have been provided to ease your experience.   Adobe Acrobat Reader is required to read these instructions. Vigilant IT Assurance Remote Control Quick Guide (322KB)   This option is available for all clients who would like for a We Are IT support specialist to connect to the system they are currently using.   Option 2 - I would like a We Are IT support specialist to connect to my computer system   NOTE: If your support specialist cannot connect with the standard method, you will be instructed to use an alternate method. [Click here for an alternate method]